Published Authors
Visitors’ Perception Of Quality Of Customer Service At Chirundu One-stop Border Post In Zimbabwe
Perception is as good as reality. There is a common saying that, ‘the first cut is the deepest’; meaning initial impressions outlast any other subsequent impressions. To any visitor, arrival at the border post of any country represents arrival at the destination. Hence, perceptions gained from quality of customer service at the border posts should not be taken for granted.
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